Welcome to our FAQ section. Here you’ll find answers to the most common questions about shopping with PoriPati International Limited. If you need further assistance, feel free to contact our support team.
🛍️ Orders & Shopping
Q: How can I place an order?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the steps to complete your order بسهولة.
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders and enjoy a faster checkout experience.
Q: Can I modify or cancel my order?
A: Yes, you can request changes or cancellation before your order is shipped. Please contact us as soon as possible.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Delivery usually takes 2–5 business days depending on your location.
Q: Do you offer nationwide delivery?
A: Yes, we deliver across the country.
Q: How can I track my order?
A: Once your order is shipped, you will receive tracking details via SMS or email.
💳 Payment Options
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), mobile banking, and online payment methods.
Q: Is it safe to pay online?
A: Yes, we use secure payment gateways to ensure your transactions are protected.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns for damaged, defective, or incorrect products within a specified period after delivery.
Q: How do I request a return or refund?
A: Contact our support team with your order details and issue. We will guide you through the process.
✅ Product Authenticity
Q: Are your products original?
A: Yes, we guarantee that all products sold by PoriPati International Limited are 100% authentic and sourced from trusted suppliers.
Q: What should I do if I সন্দেহ something about a product?
A: Please contact us immediately. We take such concerns seriously and will investigate promptly.
📦 General Information
Q: Do you offer discounts or promotions?
A: Yes, we regularly offer deals and special promotions. Stay updated by following our website and social media pages.
Q: How can I contact customer support?
A: You can reach us via phone, email, or our website’s contact form.
🤝 Need More Help?
If your question isn’t listed here, feel free to contact us anytime. We’re always happy to assist you.